RETURN POLICY
Faulty Products:
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Customers are eligible for a full refund or replacement for faulty products.
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Notification of faulty items must be made within 7 days of receiving the order.
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Provide clear images or descriptions of the fault when contacting us.
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Refunds will be processed upon verification of the fault.
Change of Mind:
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We understand that preferences may change. Customers are allowed to request a refund for change of mind.
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Customers are responsible for return shipping costs.
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An additional administrative fee may be applied to cover processing costs.
General Refund Guidelines:
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Refund Eligibility:
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To be eligible for a refund, items must be unused and in their original condition.
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Return Authorisation:
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Contact our customer support at thedehydrated@gmail.com to initiate a return and obtain authorisation.
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Return Shipping:
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Customers are responsible for securely packaging and returning items.
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Consider using a trackable shipping service for added security.
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Refund Process:
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Refunds will be processed upon receipt and inspection of the returned items.
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Please allow up to 10 business days for the refund to be reflected in your account.
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Exemptions:
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Certain items, such as perishable goods or personalised items, may not be eligible for refunds.
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Contact Information:
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For any inquiries or assistance regarding refunds, contact us at thedehydrated@gmail.com.
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Policy Updates:
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Our refund policy is subject to change. Please refer to the latest information on our website for updates.
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We appreciate your understanding and cooperation. Thank you for shopping with us!