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RETURN POLICY

Faulty Products:

  • Customers are eligible for a full refund or replacement for faulty products.

  • Notification of faulty items must be made within 7 days of receiving the order.

  • Provide clear images or descriptions of the fault when contacting us.

  • Refunds will be processed upon verification of the fault.

Change of Mind:

  • We understand that preferences may change. Customers are allowed to request a refund for change of mind.

  • Customers are responsible for return shipping costs.

  • An additional administrative fee may be applied to cover processing costs.

General Refund Guidelines:

  1. Refund Eligibility:

    • To be eligible for a refund, items must be unused and in their original condition.

  2. Return Authorisation:

  3. Return Shipping:

    • Customers are responsible for securely packaging and returning items.

    • Consider using a trackable shipping service for added security.

  4. Refund Process:

    • Refunds will be processed upon receipt and inspection of the returned items.

    • Please allow up to 10 business days for the refund to be reflected in your account.

  5. Exemptions:

    • Certain items, such as perishable goods or personalised items, may not be eligible for refunds.

  6. Contact Information:

  7. Policy Updates:

    • Our refund policy is subject to change. Please refer to the latest information on our website for updates.

We appreciate your understanding and cooperation. Thank you for shopping with us!

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